Savings system

Loyalty System valid from March 1, 2023

How to earn loyalty points

1. Create a free account

2. Earn points automatically with every purchase

3. Redeem points for gifts or discounts

4. Save many euros this way!

Rules

Available from March 1, 2023: By using our loyalty program, you can save for various products or discounts. The products you can save for may vary per season and are available while supplies last. The following terms and conditions, in addition to the regular terms and conditions, apply to the loyalty program: You must have or create an account. You can create an account or, if you already have one, log in by clicking on the person icon (My account) at the top right. Always make sure you are logged into your account, otherwise no loyalty points will be credited. We also cannot credit points. If you experience problems with your account, please contact us via email info@nagelproduct.nl

Redeeming loyalty points

Redeeming works as follows: Go to your account at the top right (click on the person icon) and click on "Loyalty Points". Here you will see your current balance, and below it, "Redeem". Choose which product or discount you want to redeem and click on the points. An extra field will appear, and if correct, click on "Redeem". After redeeming, a code will appear next to it; click on the code and copy it. When completing your order, you will see the remarks field; paste the copied code there. If you lose the code: you will receive an email within a few seconds with a unique discount code and more information on how to use it. Follow these steps and your product and/or discount will be applied. PLEASE NOTE: Only 1 code is valid at a time, so only redeem points once per order.

Loyalty point value

Loyalty points are never converted into Euros or other currencies. Therefore, loyalty points have no fixed value! They can only be redeemed for loyalty products, discounts, or free shipping. For every full euro spent on products, you receive 1 point. Example: For a purchase of €21.50, you receive 21 points. Points are only awarded if the products have been paid for; if your order has not been paid, the right to loyalty points expires.

General

It is possible to earn points per customer account. Points are only awarded for orders placed on our website and actually paid for. The earned points will be added to your customer account after the cooling-off period of the right of withdrawal has expired. The earned points will be rounded down per order (excl. VAT and excl. shipping costs) only on products. The points you have earned can be redeemed for the available loyalty products in the loyalty program for the indicated number of points. If an incorrect number of loyalty points is stated for loyalty products, we are entitled to cancel the delivery of the loyalty products. In case of cancellation, the already issued points will be returned to your customer account.

Loyalty points validity period

The validity period of the loyalty points is unlimited. Loyalty points are not transferable to other customer accounts. Once you have redeemed your loyalty points, they are valid for 7 days. You will receive a unique code by email that you can use as a discount code. Only 1 code is valid and possible at a time. This also applies when combining with other discounts and/or promotions; it remains 1 code at a time. Therefore, carefully consider when you will use which code before redeeming.

Delivery of loyalty products

We do not guarantee the availability of loyalty products. If loyalty products have been ordered by you, but after the order, it turns out that these products are no longer available, you will receive the loyalty points for which you ordered the loyalty product back to your customer account. How long something can be redeemed is not known in advance; it can vary every season. Feel free to ask us for more information on how long something remains available via: info@nagelproduct.nl

Liability

In the event that you suspect an incorrect debit or credit has occurred, you are obliged to report this to us in writing or by email. We will assess the report. In case of a valid report, we reserve the right to reverse debits or credits.

Changes to loyalty products

We reserve the right to remove, modify, or add new loyalty products at any time. In addition, we reserve the right to change the required number of loyalty points for a loyalty product.

Termination of participation

You cannot automatically terminate participation in our loyalty program. You automatically participate with your customer account. We can only delete your customer account to terminate your participation. You can do this by informing us by email, and your loyalty points will then irrevocably expire.

In case of fraudulent actions, providing incomplete or incorrect information, or otherwise acting in violation of these terms and conditions, we may remove your loyalty points from your customer account. We have the right to terminate the loyalty program at any time, without giving reasons. This will result in all loyalty points being lost and no more loyalty products being able to be ordered. We are in no event liable for your lost points in case of termination of the loyalty program.

Complaints

If you are not satisfied with the way we handle the loyalty program in your situation, you can submit a complaint to us by sending an email to: info@nagelproduct.nl. We will process your complaint and respond substantively within two weeks. If your complaint is justified, we will make every effort to remedy the reason for the complaint.

Privacy

To use this loyalty program, we process your personal data. You can consult our privacy statement via this: link

Current terms and conditions

These terms and conditions can be unilaterally changed by us. The most current terms and conditions can be found on this page.